Returns & Refunds policy

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days

• The goods are in the original packaging

• Items show to be obviously misprinted/damaged/defective

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our (ALMAVAalchemy and distribution partners) part are covered at our expense.

We do not refund orders for buyer’s remorse. We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion. If conditions are met, we will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

The return address is set by to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment (if and as applicable).

Returned by Customer - It is best to advise your end customers to contact you before returning any products. Except for Customers residing in Brazil,

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

ALMAVA alchemy RETURNS:

217 Wrangler Drive, Coppell, Texas, 75019

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail rise@almavaalchemy.com